Privacy Policy

D2C X Inc. (hereinafter referred to as “the Company”) will collect and utilize personal information that can identify an individual in regards to their use of tsunagu Local (hereinafter “the Site”), such as their name, address, telephone number, and email address. The Company acknowledges and understands the importance of protecting your personal information, and has established this Privacy Policy based on the Personal Information Protection Law in order to fulfill this duty.

The Company will comply with the Personal Information Protection Law and other related legislation, handle personal information appropriately, and will strive to consistently improve its handling of personal information.

All executive officers and employees of the Company are familiar with the regulations that govern the handling of personal information.

When collecting personal information, the purpose for the use of the information will be specified, and the personal information will be handled in line with the purpose of use.

In order to prevent the leak, loss, alteration, etc. of personal information, the Company will establish and implement the necessary measures as well as carry out appropriate management of the information.

The Company will accept requests regarding the disclosure or deletion of personal information held by the Company through prescribed methods, and aims to diligently respond to these requests in good faith.

Purpose of Use of Personal Information

Any personal information collected will be used for the purposes established below. Personal information will not be used for any purposes other than those outlined below.

  • In order to ensure that Users are able to use the Site and all other services smoothly.
  • In order to create statistical data regarding the usage of the Site and all other services.
  • In order to ship products or prizes related to campaigns, etc.
  • In order to invite or allow participation in questionnaires, interviews, or campaigns.
  • In order to announce information regarding the Site or other services, advertisements, or other information from advertising sponsors other than the Company in the form of mail magazines, etc.
  • In order to communicate important information regarding the Site and other services when/where necessary.
  • In order to respond to inquiries.

Limitations Regarding the Provision of Personal Information

The Company will not handle personal information in any way that exceeds the Purpose of Use without the permission of the User, excluding cases allowed in the Personal Information Protection Law and other legislation. However, the following circumstances are not included in these limitations:

  • In cases based on laws and regulations.
  • In cases where it is necessary in order to protect the lives, health, or assets of a person, but acquiring the permission of the User is difficult.
  • In cases where it is necessary to improve public health or promote the sound development of children, but acquiring the permission of the User is difficult.
  • In cases where it is necessary to cooperate with government organizations, regional public organizations, or persons that have been entrusted by these organizations to carry out work prescribed by the law, and acquiring the permission of the User may cause hindrance to the execution of this work.

Changes to the Purpose of Use of Personal Information

The Company may change the Purpose of Use of Personal Information within related and reasonable limits. In the event that the Purpose of Use is changed, Users will be notified and the change will be announced.

Disclosure and Provision to Third Parties

As a rule, the Company will not disclose personal information received from the Users to third parties. However, within the following circumstances, the Company can provide the personal information of Users to a third party to a degree that does not violate related laws without the agreement of the User.

  • In cases where it has been determined that the third party will not bring any disadvantages to the User.
  • In cases where the disclosure of personal information is requested by the court, police, or other organizations holding similar authority.
  • In cases where the disclosure or provision is permitted by law.

Shared Usage of Information

In cases where it is necessary for the Company to carry out work in collaboration with business partners to provide services to Users, the Users’ personal information may be shared and used jointly with those business partners. In such cases, the Company will jointly use the information after announcing the name of the business partner, the type of business, and the title of the manager.


The Company accepts no responsibility, including financial and/or emotional harm, regarding the acquisition of the Users’ personal information by third parties as outlined below. In the case of a dispute, it must be settled by the concerned business and User, and the Company will not act as an intermediary.

  • In the event of the User providing their personal information to a business or individual met through the Site, regardless of intention or error.
  • In the event of a business or individual published on the Site disclosing or leaking the information of a User met through the Site, regardless of intention or error.
  • In the event of the email address, ID, password, etc. of a User being acquired by a third party.
  • In the event of the leak of personal information occuring due to a natural disaster, communication failure, malfunction, unauthorized access, hacking, or other events.

Change and Deletion of Personal Information

Users can view, change, and if necessary, delete their personal information registered on the Site. In the event of a User requiring the deletion of their personal information, it will be handled as withdrawal of membership, and the User can speedily request the deletion of their personal information by contacting the contact specified by the Company.

Accuracy of Personal Information

Users must judge the accuracy and recency of the content provided on the Site themselves.

Management of Personal Information

The Company is carrying out appropriate security measures in order to prevent the loss, misappropriation, or alteration of personal information acquired through the Site. Specifically, the Company is storing the data by using SSL encrypted transmission and limiting access rights controls to the personal information database.

Identity Verification

In response to requests regarding the disclosure, alteration, or deletion of personal information, the Company will confirm the identity of the User through information that can discern the identity of the User. The Company does not accept responsibility for cases where a third party has acquired and used information that can identify the User.

Changes to the Privacy Policy

As the purpose of the policy is to appropriately manage and protect personal information, the Company can change the policy at any time. At the time of the changed policy content being published on the Site, it will be assumed that all Users agree to the changed policy.

Use of Cookies

For part of this website’s contents, cookies are used to improve our services and tailor them to our readers.

A cookie is a function that enables us to store information regarding your visits to our website using your computer (and other devices that can connect to the Internet, such as smartphones and tablets). By using cookies, we can obtain information such as the number of times you have visited a page and what pages you have visited on the computer that you are using. The information obtained from cookies does not include personal information that can identify you.

Additionally, as mentioned below, you can disable cookies by changing the settings on your browser. However, please note that by disabling cookies, you may not be able to fully utilize the services on our website.

Analysis of Website Visits

This website uses Google Analytics – a web analytics service offered by Google. Google Analytics is used to analyze how the user interacted with the website via cookies issued by us. We receive the results of the analytics from Google in order to better understand how our readers interact with this website. Furthermore, there is no personal information that can identify the individual included in the information collected, recorded, and analyzed by Google Analytics.

Providing Advertisements Using Cookies

We use advertisement services from advertisement network operators such as Google and Facebook, as well as other advertisement agencies with whom we are partnered, to deliver advertisements when a user who has visited this website in the past visits a specific page. In such cases, cookies are used to retrieve information on the user’s web browsing history in regards to this website.

If you do not wish to receive such advertisements, please visit the following websites and disable the use of cookies for each site.

Google Opt-out Page:

Facebook Opt-out Page:

Most web browsers automatically allow the use of cookies, but as mentioned above, it is possible to change your settings to forbid the use of cookies when needed. This can generally be found under the options or settings menu of your browser. For further information on changing your cookies setting, follow one of the links below or use your browser’s help option.

For Chrome:

For Edge:

For Firefox:

For Safari:

If you have not changed your browser settings, by using this website, you are agreeing to the use of cookies by this website. If you do not agree to the use of cookies, you must change the settings of your browser.


If you have any inquiries regarding the Privacy Policy and Cookie Policy or any questions, complaints, or consultations regarding the handling of personal information, please contact the Company via the inquiry form.

Manager in Charge of Personal Information

The president of the Company is the personal information consultation contact (for the deletion of registered information and withdrawal of membership) and the manager in charge of personal information.

Established on June 30, 2020

D2CX Privacy Policy for GDPR

1. Our Privacy Statement

The protection of your personal data is of great importance to D2CX Inc (hereinafter “Us/We”). This privacy policy (hereinafter the “Policy”) therefore intends to inform you about how the D2CX Inc entities, acting as data controller, collect and process your personal data that you submit or disclose to us. We also act as data controller when we process your personal data received or obtained through third parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection, in particular the General Data Protection Regulation No 2016/679 (the “GDPR”).

This Policy concerns the handing of personal information subject to GDPR and is presented in addition to the “D2CX Privacy Policy.”

We encourage you to read this Policy carefully. If you do not wish your personal data to be used by us as set out in this Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of, and your customer experience may be impacted.

2. How Do We Use Your Personal Data?

We will always process your personal data within the legal bases stipulated in the GDPR(Articles 6 and 7) by obtaining your consent, where it is necessary for the conclusion of a contract, or where there is a legitimate interest.

We may collect and process your personal data for the purposes below, which are required so that we can pursue our legitimate interests and provide you with adequate services and products:

  • to notify you about changes to our service(s);
  • to manage your customer account;
  • to provide you products and services;
  • to inform you about our policies and terms;
  • to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies;
  • to provide, improve, and develop our products, services, and advertising;
  • to use personal information for purposes such as data analysis, research, and audits;

Also, subject to obtaining your express prior consent, we may also collect and process your personal data for the following purposes:

  • to provide you with information which we feel may be of your interest;
  • to jointly use your personal data with third parties(partner companies) who may provide you with information about their products and services.
  • for conducting business analysis.

Please be aware that you are entitled to withdraw your consent at any time, without affecting the lawfulness of processing based on your consent before withdrawal thereof.

We will only process your data for these specified and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we collect personal data for one purpose and later plan to use it for a different purpose, we will always inform you of the changed purpose. We will only keep your personal data for as long as it is necessary for us to comply with our legal obligations, ensure that we provide an adequate service, and to support our business activities.

3. What Types of Personal Data Do We Use?

For the purposes specified under this Policy, we may collect the following categories of personal data:

  • Name
  • Home Address
  • Email address
  • Telephone number
  • Online identifiers (IP address / cookie identifiers)

4. Disclosure of Personal Data with Third Parties

In accordance with GDPR, we may disclose your personal data within D2C Group(,or subject to your prior consent, your personal data may be transferred to, stored by, and processed by partner companies who jointly provide our services with us and who have an appropriate contractual relationship with us to assist us in marketing to our customers. We will only disclose your personal data to our partners for the purposes of providing our services, advertising, and improving these processes.

When disclosing your personal data to the data processor, we will enter into an appropriate data processing agreement with that data processor. Furthermore, if we disclose your personal information to an organization outside the EEA, we will comply with the appropriate legal framework covering the transfer and processing of such data, i.e., customer consent, European Commission sufficiency certification, or standard contractual clauses between controllers approved by the European Commission, to ensure that we perform extraterritorial transfers of personal data lawfully.

It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

6. Security Measures

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage. We use appropriate technical or organizational measures to achieve this level of protection.

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations.

7. Your Rights

You have the following rights regarding personal data collected and processed by us.

Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you.
Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and certain related information.
Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data. You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when conditions laid out in the GDPR are met.
Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when conditions laid out in the GDPR are met.
Objecting to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when conditions laid out in the GDPR are met. Data portability of personal data: You may have the right to receive your personal data in a structured, commonly-used and machine-readable format, and have the right to transmit such data to another controller without our hindrance, when conditions laid out in the GDPR are met.
Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when conditions laid out in the GDPR are met.
If you intend to exercise such rights, please refer to the contact section.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.

8. Children

We do not knowingly collect and process information on children under sixteen (16) without the permission and consent of their parent(s). If we discover that we have collected and processed the personal data of a child under sixteen (16) or the equivalent minimum age depending on the concerned jurisdiction as laid out in the GDPR, we will take steps to delete the information as soon as possible. If you become aware that a child under sixteen (16) has provided us with personal data directly, please contact us immediately by using the contact address specified under this Policy.

We may propose hypertext links from the website on which this policy is stated to third-party websites or internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please carefully read their privacy policies to find out how they collect and process your personal data.

10. Updates to This Policy

We may revise or update this Policy from time to time. Any changes to this Policy will become effective upon posting of the revised Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.

For any questions or requests relating to this Policy, please contact us using the information below.
Tokyo Shiodome Building, 1-9-1, Higashi Shimbashi, Minato-ku, Tokyo 105-7313

D2CX Inc.
Yasuhiro Nakanishi, Representative Director
Established on October 19, 2022